Crisis and Recall Management Services (Proactive and Reactive)

Some situations often require outside expertise to help you through the crisis. With experience in recalls, investigations, testing, product liability and communications, fm Consulting Services has the team of experts that can quickly identify the problem, prepare a solid solution, and help put an end to your emergencies. We can even help you prepare proactive contingency plans.

We also work directly for law firms to maintain attorney-client privilege on the records we generate.

 

Crisis and Recall Management Planning

Recall Process and Plan Development

  • Establishing processes and methods to respond to both the reality and perception of crises and recall.
  • Contingency Planning
  • Crisis Team
  • Communication Plans
    • Internal
    • Customers
    • Consumers
    • Government Agencies
  • Establishing metrics and thresholds to quantify whether you have an unacceptable safety issue, and the triggers that drive next steps
    • Collecting and analyzing data to determine whether there is a safety issue
    • Risk assessment
    • Hazard analysis
    • New product development risks
  • Customer/Consumer complaints
    • Consumer Complaint Retrieval (process evaluation, process improvement, process development, ongoing analysis/trends)
  • Fielding potentially critical issues
  • Recall Plan Optimization – Process Improvement
  • Consulting

Crisis Preparedness

  • Recall Preparedness and Effectiveness Assessment
  • Mock Recall
    • Recall Simulation Exercises developed with the customer
  • Crisis and recall management plan versus:
    • Regulations
    • Documentation and procedures, and
    • Industry best practices
  • Communication effectiveness

Crisis Management and Recall Support

  • Crisis Management Consulting
  • Recall & Withdrawal Services (containment, sorting, rework, reporting)
  • Communications/Public Relations
  • Project Management
    • Regulatory timelines
    • Short term containment
    • Long term corrective action
    • Post-crisis